Privacy, handled with discipline.

1) Scope

This Privacy Policy applies to our website, forms, and customer communications. It does not cover third-party websites or services that may be linked from our site.

Our products are intended for research use only (RUO) and not for human or veterinary use. Any references to research documentation are provided in an informational capacity and should not be interpreted as medical guidance.

2) Information we collect

Depending on how you interact with the site, we may collect:

• Identifiers & contact details: name, email, phone, billing/shipping address.
• Order & account details: products purchased, order history, account login details (if you create an account).
• Payment-related details: payment status and transaction references (payment processing is typically handled by third-party processors; we do not intentionally store full card details).
• Device & usage data: IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP.
• Support messages: information you include when contacting us (email, forms, or chat, if enabled).

3) How we use information

We may use information to:

• process orders, fulfill shipments, provide invoices/receipts, and handle returns where applicable;
• communicate about orders, account access, policy updates, and support requests;
• operate, troubleshoot, and improve site performance, security, and user experience;
• comply with legal obligations, prevent fraud, and enforce our terms and policies.

Where required by law, we may rely on consent for certain communications (such as marketing). You can opt out at any time using the unsubscribe option in messages or by contacting us.

4) Cookies & tracking

We may use cookies and similar technologies to enable site functionality (such as cart/session features), remember preferences, measure performance, and help prevent abuse. You can control cookies through browser settings; disabling cookies may affect site functionality.

5) Sharing information

We may share information with service providers that help run the site and fulfill orders, such as:

• Payment processors (to process transactions)
• Shipping/logistics providers (to deliver orders)
• Hosting, analytics, and security providers (to operate and protect the site)
• Email/support tools (to respond to inquiries and send transactional messages)

We may also share information if required to comply with applicable law, respond to lawful requests, protect rights/safety, or investigate suspected fraud or misuse.

6) Data retention

We retain information for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and context.

7) Security

We use reasonable administrative, technical, and organizational measures intended to help protect information. However, no method of transmission or storage is guaranteed to be completely secure, and we cannot warrant absolute security.

8) Your choices & rights

Depending on your location, you may have rights related to your personal information, such as requesting access, correction, deletion, or portability, or objecting/restricting certain processing. To submit a request, contact us using the details below.

We may need to verify your request before responding and may deny requests where permitted by law.

9) Children

Our website is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and take appropriate steps.

10) International visitors

If you access the site from outside the country where our operations are located, your information may be processed in jurisdictions with different data protection laws. Where applicable, we take steps intended to support lawful transfers.

11) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates the most recent revision. Continued use of the site after updates may indicate acceptance to the extent permitted by law.