Fast handling. Free shipping.

1) Free shipping

We offer free shipping on all orders unless a different option is presented at checkout. Shipping method, carrier selection, and routing may vary by destination and operational requirements.

2) Processing & handling time

Orders are typically processed within [X–Y business days] after payment is confirmed. Processing time may vary during high-volume periods, holidays, inventory checks, or system reviews.

Once an order has entered fulfillment (label creation, packaging, or dispatch), changes may be limited.

3) Shipping time estimates

Transit times are estimates provided by carriers and are not guaranteed. Delivery speed depends on your location, carrier network conditions, and events outside our control.

• Estimated transit: [X–Y business days] after dispatch (typical range)
• Tracking: tracking details are provided when available

4) Address accuracy

Customers are responsible for providing a correct and complete shipping address at checkout. If an address is incorrect or incomplete and a package is returned or delayed, additional reshipping costs may apply.

5) Tracking & delivery confirmation

If tracking indicates “delivered” but you cannot locate the package, please check with household members, building staff, neighbors, and the carrier first. If the issue persists, contact us with your order number and any carrier case/reference number.

6) Delays & carrier exceptions

We are not responsible for delays caused by carriers, weather, customs processing, service disruptions, or events outside our reasonable control. We will assist with documentation needed to support a carrier inquiry where applicable.

7) Lost, damaged, or missing items

If your order arrives damaged, incorrect, or missing items, notify us within 48 hours of delivery so we can review the issue. Where appropriate, we may offer a replacement of the affected item(s) or store credit at our discretion.

• Include your order number and a brief description of the issue.
• Provide clear photos of the shipping box, inner packaging, and product labels (if applicable).
• Do not dispose of packaging until the review is complete (carriers may require evidence).

8) International shipping (if applicable)

If international shipping is offered, customers are responsible for any customs duties, taxes, or import requirements imposed by the destination country. Customs processing times can vary and may affect delivery estimates.

9) Research Use Only notice

Our products are intended for laboratory and research applications only. They are not intended for human or veterinary use. Nothing on this website should be interpreted as medical advice or a claim to diagnose, treat, cure, or prevent any condition.